Store Policy

Customer Care

Welcome to the Watchful Piecez Customer Service Document. It has been designed to provide you with information on our customer service policies and procedures. Please take the time to read and understand the entire document.

Our Mission

To provide the best possible service to our customers and clients. We aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process.

Our Commitment

We will always try to resolve any issue in a timely and efficient manner. We promise to always provide the best service possible. We also want our customer service representatives to be patient when communicating with our clients.

Our Procedures

The following is a list of procedures that our team follows to achieve our mission and meet our commitments:

• We always aim to answer every customer inquiry within 24 hours.
• We take pride in our handcrafted bracelets, apple watch bands, and other accessories and work hard to ensure that it meets or exceeds customer expectations.
• If a customer is not satisfied with their purchase, we will do everything we can to make it right.
• We value feedback from our customers and use it to continuously improve our products and services.
• We believe that happy clients are the best advertisement, so we always go the extra mile to achieve a high level of customer satisfaction.

Our Communication

When communicating with our customers, agents must:

• Be clear and concise
• Patiently listen to the customer’s issue
• Resolve the issue in an efficient and effective manner
• Take a proactive approach to resolving issues
• Use feedback to improve skills

Our Feedback

Feedback will be received from customers by leaving reviews and by contacting us directly via email . This feedback will be used to:

• Identify areas in which we excelled
• Identify areas in which we need to improve
• Improve the skills of our agents
• Help us to continuously improve our products and services

Our Gratitude

We appreciate you taking the time to read and understand our Customer Service Document, which we hope will be a helpful resource for you. If you have any questions or suggestions, please don’t hesitate to contact us at [email address].

Privacy & Safety

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.watchfulpiecez.com

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Mention all other tracking tools and/or technologies being used by your website.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) , email address, and phone number. This is called Order Information.

Make sure you mention all other information that you collect.

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use Watchful Piecez. How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 16.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us at:

watchfulpiecez@gmail.com

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods